Refund and Return Policy
Cancellations
You have the flexibility to cancel an order at any time prior to the production of your items. However, once production has commenced, it becomes challenging to cancel an order due to the invested time and resources. At this point, it’s unlikely that a cancellation is possible.
Refunds
We take pride in delivering quality products, but we understand that unforeseen issues can occur. If your order arrives with any form of damage, such as manufacturing errors, items with defects, or clear, demonstrable damage during shipping, we are here to assist.
To initiate a refund, kindly contact us within 30 days of receiving your order, and provide photo evidence illustrating the item's improper condition. You can reach us at contact@pundesigns.com with your refund claim and photo evidence.
Returns
At Pun Designs, we prioritize your convenience. We do not require customers to return damaged items. We consider photo evidence to be sufficient for initiating discussions and resolving issues.
To initiate a refund or replacement, kindly contact us within 30 days of receiving your order, and provide photo evidence illustrating the item's improper condition. You can reach us at contact@pundesigns.com with your claim and photo evidence.
Shipping Issues
Once your item has been shipped, it enters a phase beyond our control. Shipping, especially for international orders, can be influenced by various external factors. If you require an update on your order's shipping status, please reach out directly to the shipping company using your order number or tracking information.
When Customers Change Their Minds
When your desired order arrives:
• at the specified address,
• within a reasonable time-frame,
• in good condition,
• in the correct size, and
• has no production errors, then
• we consider our job complete.
If your order arrives:
• with manufacturing errors,
• in an incorrect size, or
• exhibits other obvious defects, then
• we are committed to working with you to find a suitable solution.
Please note that if you decide to change your mind about a purchase when:
• the delivered order aligns with your initial specifications; then
• we are unlikely to offer a refund, exchange, or other special treatment.
We appreciate your understanding in these circumstances, and we are always here to address any concerns related to the quality and condition of your order.
You have the flexibility to cancel an order at any time prior to the production of your items. However, once production has commenced, it becomes challenging to cancel an order due to the invested time and resources. At this point, it’s unlikely that a cancellation is possible.
Refunds
We take pride in delivering quality products, but we understand that unforeseen issues can occur. If your order arrives with any form of damage, such as manufacturing errors, items with defects, or clear, demonstrable damage during shipping, we are here to assist.
To initiate a refund, kindly contact us within 30 days of receiving your order, and provide photo evidence illustrating the item's improper condition. You can reach us at contact@pundesigns.com with your refund claim and photo evidence.
Returns
At Pun Designs, we prioritize your convenience. We do not require customers to return damaged items. We consider photo evidence to be sufficient for initiating discussions and resolving issues.
To initiate a refund or replacement, kindly contact us within 30 days of receiving your order, and provide photo evidence illustrating the item's improper condition. You can reach us at contact@pundesigns.com with your claim and photo evidence.
Shipping Issues
Once your item has been shipped, it enters a phase beyond our control. Shipping, especially for international orders, can be influenced by various external factors. If you require an update on your order's shipping status, please reach out directly to the shipping company using your order number or tracking information.
When Customers Change Their Minds
When your desired order arrives:
• at the specified address,
• within a reasonable time-frame,
• in good condition,
• in the correct size, and
• has no production errors, then
• we consider our job complete.
If your order arrives:
• with manufacturing errors,
• in an incorrect size, or
• exhibits other obvious defects, then
• we are committed to working with you to find a suitable solution.
Please note that if you decide to change your mind about a purchase when:
• the delivered order aligns with your initial specifications; then
• we are unlikely to offer a refund, exchange, or other special treatment.
We appreciate your understanding in these circumstances, and we are always here to address any concerns related to the quality and condition of your order.